Policy on Returns and Exchanges

We understand that sometimes a purchase might not meet your expectations. In such cases, we offer a 3-day period following your receipt of the item for exchanges or returns. Should you opt for an exchange, a restocking fee of 25% will be applied. For returns, a 30% administration fee is applicable. Please note that all returned or exchanged furniture items must arrive at our warehouse within 7 days of your initial receipt.

Return Eligibility Criteria

To qualify for a return, the item must be in its original condition. Proof of purchase, such as an invoice, is required for processing your return. We advise keeping all receipts for a smooth return process. Each return is subject to an inspection to confirm its condition. Following our inspection, you will receive notification about the status of your refund. A 2.5% administration fee is deducted from refunds for purchases made via credit card. Be aware that certain items have specific return policies. Floor models, warehouse sale items, and certain other products are final sale, meaning they cannot be returned or cancelled. Bedding accessories, including linens, pillows, and mattress pads, are non-returnable due to hygiene concerns and are considered final sale.

Non-refundable items:

● Clearance products such as Final Sale items
● Floor models
● Special sale/offer items
● Beddings, pillows, and duvets

Cancellation Policy Overview

Haven’t received your order yet? You can cancel your order, or a portion of it, within 48 hours of placement without any fees. Reach out to us by calling or texting (416)-357-2097, or email us at info@crafthomefurniture.com for assistance. For custom orders sourced from Turkey, please be advised that once an order is placed with our Turkish manufacturer, it may not be possible to cancel, and any deposits made on such orders will be non-refundable, especially in cases of delays caused by the manufacturer.